About the property

With six rooms, breakfast service, and a personal approach, Balatura Split Luxury Rooms offers guests a unique experience of staying in a traditional Split house, located just 400 meters from Diocletian’s Palace. The focus is on personalized and high-quality service throughout the entire stay. In 2018, the property received the prestigious World Luxury Hotel Award for Best Small Luxury Hotel in Southern Europe.

Challenge

Balatura Luxury Rooms operates year-round in the heart of Split, delivering a personalized experience and a unique stay for every guest. This approach requires constant presence, attention to detail, and perfectly coordinated organization. To maintain a high level of service without compromise, the team at Balatura was looking for a tech solution that would help them better organize their operations and free up more time for their guests.

A key challenge was how to maintain a personal approach with guests despite the growing number of tasks and reservations. Without centralized information, it was difficult to quickly access guest preferences and habits, recognize returning guests, respond in a timely manner, and tailor both communication and the overall experience.

Balatura needed a solution that would provide exactly that; better insights into guest data, automation of daily tasks, and support in maintaining a consistent level of quality, even during the busiest times of the season.

Solution

The Rentlio One platform offers a centralized solution for managing accommodation, covering everything from reservations and sales channels, to invoicing, fiscalization, and guest communication. Thanks to its intuitive interface and full mobility, the Balatura Luxury Rooms team has instant access to all key information, enabling quick decision-making, efficient task organization, and personalized guest experiences.

Results

By implementing Rentlio One, Balatura Luxury Rooms significantly improved operational efficiency and saved valuable time. Automation of daily processes like reservation management and guest communication has allowed the team to fully focus on delivering outstanding hospitality.

We’ve been using Rentlio since day one, and it’s truly a tool we can’t live without. All team members use it on their phones and laptops. For us, Rentlio is like a digital notebook that has everything ,from reservations, invoices, and fiscal records, to calendars and guest information, absolutely everything!

Thanks to an easy overview of guest history and previous reservations, service personalization has reached a new level, resulting in more repeat visits and strong long-term relationships, with some guests returning up to five times.

Rentlio has definitely increased our productivity, and our favorite part is when we enter a guest’s name that sounds familiar, only to realize they’ve stayed with us before. Instantly, we can see all the details of their previous stay. This allows us to offer a more tailored experience, knowing what to focus on and how to prepare for their return.

Rentlio One has become an irreplaceable part of their daily operations, enabling better organization, faster response times, and superior service quality.

I’d wholeheartedly recommend Rentlio to anyone in this business — it has a very user-friendly interface, an excellent support team always ready to help, and fast problem resolution.

If you’re ready to optimize your short-term rental operations and take Dea’s advice, contact our team and discover why Rentlio is the leading app for independent property management.