About the company

D&A Property Management was founded in 2018 in Zagreb, specializing in property management. Initially focusing on a few vacation rentals in central Zagreb, the business grew organically over the years, driven by satisfied client referrals without significant marketing campaigns.

Zagreb may not be the most prominent tourist hotspot, but Dario notes that accommodation occupancy is excellent, serving as a stopover for many on their way to the coast.

Today, D&A manages 120–130 units, employing ten full-time staff and additional collaborators across various business models. Their team includes administration, accounting, sales, facility management, housekeeping, developers, and customer success roles, providing full client support.

Challenges

Before the implementation of the Rentlio Plus platform, the company faced a number of challenges that made daily business difficult:

Lack of skilled workforce

Recruiting and retaining skilled employees has always been challenging, especially today; therefore, automation, where possible, is a key factor in achieving success.

Managing a large number of units

As a property management company managing many units, the team was shocked by the inefficiency of some foreign PMS systems, which frequently allowed overbookings, which is a significant issue when managing 120–130 units.

Bureaucratic and legal burdens

Tourism in Croatia faces complex taxation and legal requirements, creating obstacles for operational decisions in the sector.

Operational complexity

Due to the diverse client portfolio, including sole proprietors, households, and commercial companies, a stable and efficient PMS system was essential.

Lack of tailored software solutions

Before managing Rentlio Plus, the company tried several foreign PMS systems, none of which fully met their needs or aligned with Croatian legislation.

Solution

Rentlio Plus proved to be the optimal system for D&A Property Management due to several key advantages. First of all, the reliability and stability of the system is highlighted by Dario as one of the biggest benefits.

"You would be surprised how many overbookings we have encountered with other property management systems. Since we have been using Rentlio Plus, there has never been a problem with synchronization, and in over 2 years of using the system, we have not had a single overbooking."

Like every one of our users so far, the D&A team has mentioned the customer support, which responds to all inquiries in under 2 minutes and consistently resolves problems quickly, as well as the precise and well-displayed statistics.

In addition to the numerous benefits that the Rentlio Plus platform provides, there is also transparent API documentation, so the D&A Property Management company used the Rentlio API to create its own housekeeping module and receive direct bookings, which reduced their reliance on OTA channels, and currently their share of direct bookings is around 5 % with a tendency to grow.

Results

The implementation of Rentlio Plus brought significant progress to the D&A Property Management company. Dario points out that user experience, intuitiveness and ease of use, is a huge advantage of the Rentlio Plus platform, both for employees who work in the system every day and for training new ones:

"There is literally no onboarding process, that's how easy Rentlio Plus is to use. Also, you have great promo materials and help articles."

Furthermore, Rentlio Plus has halved the time D&A companies spend on repetitive administrative tasks and replaced several applications they previously had to use simultaneously.

Another important benefit is the seamless synchronized reservations across sales channels which prevents overbooking. Dario noted that since they started using Rentlio Plus two years ago, they didn’t have a single overbooking.

Of course, as a local solution, Rentlio Plus is fully adapted to the Croatian legislative system. Integration with eVisitor significantly reduces check-in complications and saves time for both staff and guests.

"Instead of 5-6 minutes, the check-in process now takes less than 30 seconds. The check-in is immeasurably faster, to the mutual satisfaction of both us and the guests."

Dario also emphasizes that the Rentlio mobile application has proven to be extremely useful because it is simple and intuitive and provides a clear overview of the business at all times, which allows the entire D&A team maximum flexibility and the ability to monitor and make changes on the go.

"I've never seen better adjustments and optimization of selling prices than on Rentlio. On mobile or the web, at any time, I can adjust one or more dates, one or more objects, set an absolute price, or raise it by a percentage/a certain amount."

All the mentioned automation and optimizations that are possible through Rentlio Plus free up time for users for a better guest experience and upsell of additional services. When asked if they know how much the average profit increase of a D&A client is, Dario answers that it mostly depends on how the client did the work before, but after they become part of the D&A portfolio with Rentlio, they increase the clients' income by an average of between 40 and 50%.

Whether you manage a few apartments or oversee a large portfolio Rentlio is the PMS system that will enhance and optimize your operations, ultimately increasing your revenue.

Book a meeting with our sales team today and discover how Rentlio can help you achieve your best season yet!