About the hotel

Hotel Garden Hill is located near Zagreb Airport, offering the perfect blend of comfort and convenience for business and leisure guests. This family-run 4-star hotel features 60 rooms, with wellness facilities, a restaurant, a bar, and conference rooms, all in a relaxed and friendly atmosphere.

The Challenge

Before implementing Rentlio Pro, the hotel staff tested three different PMS systems, both local and international. Each came with limitations that negatively impacted daily operations. The biggest challenge was the lack of integration between the PMS and channel manager, which often caused errors and overbookings.

Some systems had slow customer support, with responses taking several days.

Also, international systems were not fully compliant with Croatian laws and administrative requirements, complicating tasks for the reception and sales teams. Onboarding new employees took up to five days, creating significant operational burdens. All these issues highlighted the need for a simpler, more reliable, and locally adapted solution.

The Solution

In early 2024, the hotel implemented Rentlio Pro, a local cloud-based PMS that quickly became a vital tool for daily operations. Its biggest benefit lies in the seamless integration of the PMS with the channel manager and booking engine, enabling complete control over sales, availability, and reservations without the risk of overbookings.

The system supports automatic document scanning and integration with eVisitor, simplifying guest registration and speeding up the check-in process.

The sales team benefits from an intuitive and straightforward calendar and tools for managing pricing and availability, saving time and eliminating the need for manual entries. The Rentlio Booking Engine tripled the hotel's share of direct bookings compared to the previous system.

Rentlio BI, a business intelligence module, provides Domagoj with daily insights into key metrics like occupancy, revenue, and sales. These data points are used for future strategic planning, enabling fast market adaptation and better decision-making.

"I use the statistics module daily, and it's incredibly well-organized. We rely on occupancy, sales, and revenue data for strategic planning and decision-making. Previously, those detailed insights were only available to large hotel chains, but now we have access to them too."

Rentlio Pro also supports tracking offers and communication with agencies. The hotel now has visibility into expired offers and can follow up with users and partners to confirm statuses, reducing the number of canceled reservations.

Integration with the external revenue management software, PriceLabs, added further value by enabling more precise and efficient pricing strategies.

"The integration with external revenue management software won me over completely."

The Results

Rentlio Pro has significantly improved Hotel Garden Hill's operations. Check-in now takes just 10 seconds, and errors and overbookings have been completely eliminated. The number of direct bookings has tripled, thanks to the efficient Booking Engine.

"Since we've started using Rentlio Pro, we have far fewer worries on our shoulders. Reservations automatically enter the system, and we can see inventory, availability, and daily operations at any time. It's been a game changer for us."

Management has constant access to detailed statistics and reports through Rentlio BI, enhancing business analysis and enabling quicker responses to market changes. The implementation of PriceLabs has further optimized revenue management.

Improved control over offers and reservations has reduced cancellations, while the digitalization of check-in and room management processes has boosted the efficiency of the reception and housekeeping teams.

"There is no better option for our hotel than Rentlio Pro," concludes Domagoj Vrban.

If you're considering upgrading or modernizing your hotel system, contact us. Our team is available to answer your questions, provide consultations, and present Rentlio Pro solutions tailored to your hotel needs.