About the Hotel

Hotel Majer'ca opened in 2019 on Lake Bohinj in Slovenia as a four-star boutique hotel. The hotel offers eight rooms and six suites with private saunas, as well as a Michelin-recommended restaurant. The hotel aims to provide personalized service that meets the highest standards of guests.

Challenges

When Hotel Majer'ca opened in 2019, it operated with just five employees, juggling high demand and standard hotel operations. The previous channel manager and PMS system the hotel used created certain inefficiencies:

• Frequent overbookings due to syncing issues
• Incorrect price and availability displayed across OTA channels
• Frustrating customer support experiences

"We experienced monthly and weekly overbookings with the previous PMS system, which made daily operations extremely stressful. On top of that, whenever problems occurred, customer support always placed the blame on our side.," said Kristina Kamberi, Hotel Manager at Majer'ca.

Solution

As Kristina states they knew they had to make a change, and when they were introduced to Rentlio Pro, it was like a match made in heaven. Thanks to the intuitive interface, the hotel's daily operations have significantly improved.

"For me, as a sales director it was imperative that price updates are done in seconds. With each change I make, I know OTAs will be synchronized in the blink of an eye, and I don't have to worry about overbookings or prices showing incorrectly."

Kristina mentioned how implementation wouldn't be possible without seamless integration with the restaurant system (eBlagajna). Rentlio's product team successfully developed an integration with eBlagajna just in time so that the hotel could welcome the season with a fully operational tech stack.

What sealed the deal was Rentlio's team's deep understanding of the industry. It was very clear that the business managers understand what the hotel needs to build a successful story, continues Kristina.

"Then I attended your event in Zadar - Rediscover, and that was it. I knew choosing Rentlio Pro was the right decision for our hotel."

Kristina said that Customer Support was one of the biggest changes. She highlighted exceptional support whose first response median time is under 2 minutes, with quick resolutions and detailed follow-ups. She was amazed that not only was the problem resolved in no time, but a few days later, she got an explanation about why it happened in the first place. So every customer can see how detail-and-customer oriented Rentlio is.

Results

Here is a brief overview of the benefits Hotel Majer'ca experienced since using Rentlio Pro:

50% faster guest check-in

Check-ins are now more than 50% faster. Reduced bureaucracy enables their staff to focus on personalized guest experiences and upselling. Since the system is so straightforward, onboarding new staff is also faster, which saves them both time and resources.

Increase in direct bookings

They see a notable growth in last-minute bookings through the hotel's website using the Rentlio Booking Engine. This simplified booking process encourages guests to complete reservations directly and not to fall out and book via OTA channels.

Enhanced guest experience

Online check-in options and seamless integration with AJPES (eTurizem) and FURS simplified the process for guests and hotel managers. Faster and more hospitality-focused check-ins have reduced guests' complaints about those. Hotel staff now have more time to offer personalized experiences and upselling opportunities to create the best possible experience for their guests. With the easily implemented stay requirements they are now more focused on longer stays which gives them an opportunity to build stronger guest relationships.

Simplified pricing strategies

Dynamic pricing and minimum stay requirements are easily implemented throughout sales channels. The Hotel now implements smart pricing strategies and quickly adapts to real-time changes on the market. All those updates ensure accurate availability across OTAs, which minimizes human errors and increases overall profit.

Hotel Majer'ca's journey with Rentlio Pro proves how the right technology can revolutionize operations in the hotel and hospitality industry. By improving efficiency, increasing direct bookings, and enhancing the guest experience, Rentlio Pro has become a critical part of its success story.

Rentlio is fully compliant with the Slovenian market through seamless integrations with AJPES and FURS. It allows you to build the perfect tech stack for your hotel with integrations like eBlagajna, Minimax, Saop, Vasco, and many others, all available with Rentlio Pro.

If you're a hotelier looking to do the same for your hotel, check what Rentlio can do for you today and book a meeting with our sales managers!