About the hotel

Martinis Marchi Hotel is located in a historic stone castle with a Mediterranean-inspired restaurant. The castle was built over 300 years ago and is an important part of the region's cultural heritage. Martinis Marchi features nine luxurious rooms and an à la carte restaurant. The hotel's development has been gradual, with a focus on organic growth and a personalized approach to guests, which remains one of its key advantages.

Challenge

The hotel first heard about Rentlio shortly after its founding in 2015. At that time, they were not ready to make a change and relied on an existing local server. However, as cloud systems raised industry standards, they decided to modernize their operations, recognizing that their current system would not meet the hotel's growing needs in the long term or provide the advanced analytics and statistics essential for strategic planning. The key was to find an affordable solution tailored to smaller hotels.

Solution

The implementation of the Rentlio system was smooth and problem-free, bringing multiple benefits to the hotel. Thanks to numerous new features developed in 2024, specifically designed for hotels, they decided to upgrade to Rentlio Pro. The transition to the Rentlio Pro platform happened during the summer season, initially seeming challenging. However, the migration was completed securely and without any loss of historical data. Rentlio Pro enabled the hotel to integrate with Minimax for simplified financial operations and Remaris for seamless connectivity between the restaurant and café with the hotel system.

The Rentlio Pro platform, tailored to hotels, provided advanced features and detailed statistics that support the hotel's growth and future expansion plans.

Results

Rentlio Pro allows Martinis Marchi Hotel to easily manage all aspects of its business through a single platform.

Streamlined operations with integrations and detailed analytics

The Channel Manager and calendar provide centralized management of bookings from various platforms with a precise overview of capacity.
The integration with Minimax simplifies financial operations by replacing multiple accounting systems. Connectivity with Remaris facilitates coordination between the hotel and its restaurant and café by transferring guest orders to room accounts in Rentlio and generating a consolidated invoice for consumed items.

By transitioning to Rentlio Pro, the hotel gained access to advanced statistical reports supported by the best internally developed hotel business intelligence software on the market—Rentlio BI. This set of comprehensive business reports is designed for all hotel departments, enabling them to plan future seasons and potential growth based on detailed analytics.

Exceptional customer support

One of the most important aspects of the collaboration with Rentlio is the customer support team, which responds to inquiries within two minutes.

"Rentlio has a fantastic support team that is always available and responds quickly to our needs. Their personalized approach, respectful communication, and problem-solving abilities make operations easier even in challenging situations."

Increased direct bookings with the Booking Engine

Tihana highlighted that an impressive 70% of the hotel's bookings come directly through their website, email, or phone. Website traffic and click-through rates are excellent, and the intuitive Rentlio Booking Engine allows guests a simple and transparent booking process. Additionally, many hoteliers praise the ability to send offers directly from the PMS and track their status, reducing expired offers and increasing profit through timely responses.

Such a high percentage of direct bookings reduces the hotel's dependency on OTAs and commission costs while providing greater control over pricing and offers.

Personalization and process optimization

Rentlio Pro functionalities allow Martinis Marchi to create personalized offers and easily monitor their status. Pre-invoices with barcodes enable faster and easier payment, further reducing administrative workload.

As a long-term Rentlio user, Martinis Marchi often serves as a reference for potential clients. Tihana emphasizes the system's reliability, ongoing improvements, and Rentlio's honest and professional approach to its users.

"We frequently receive updates about new features, and it's very clear that you continuously work on improving the platform based on user feedback," concludes Tihana Mravak Sivić.

With the help of Rentlio Pro, Martinis Marchi continues to set high standards in hotel management, balancing a personalized guest experience with modern technology implementation. Rentlio remains a key partner in their mission to deliver unforgettable guest experiences.

If you are also looking for a modern cloud solution for your hotel, Rentlio Pro is the platform that will help you automate processes, increase direct bookings, and enhance the guest experience. Join the many satisfied Rentlio Pro users, like Martinis Marchi Hotel, and discover what Rentlio can do for your hotel.