About the Hotel

In the heart of Poreč, on the site of a 1st-century Roman forum, lies the Martis Forum Heritage Hotel & Residence. Its historic terrace and original Roman stone slabs have been carefully restored and transformed into a unique feature, creating a perfect blend of history and contemporary luxury.

The hotel offers 19 accommodation units, with 16 in the main building and 3 in a nearby annex just 30 meters away. Open nine months a year, from April to January 6th, the hotel also has an à la carte restaurant led by a talented culinary team headed by a MasterChef Croatia finalist.

Challenge

Since opening in 2022, the hotel had been using a different PMS. Over time, its limitations became clear, ranging from slow performance and unreliability to a lack of features tailored for smaller hotels. Growing frustration led the team to start looking for an alternative.

Solution

The Martis Forum Heritage Hotel & Residence team attended Rediscover, the largest hotel-tech event in the region, organized by Rentlio. Impressed by its capabilities, they decided to implement Rentlio Pro. They were looking for a system that could adapt to the needs of a smaller hotel while offering both flexibility and reliability.

Results

Since switching to Rentlio Pro, the team at Martis Forum Heritage Hotel & Residence has noticed a significant improvement in daily operations. The system’s greatest strengths are its reliability and speed. Accurate handling of reservations allows the hotel to eliminate stress and reduce the risk of errors, which is crucial for operational security and guest satisfaction.

Statistics and analytics have also proven extremely valuable. Monitoring average rates, occupancy, and other key metrics on a daily, monthly, and yearly basis enables more informed business decisions. Goran notes that Rentlio Pro provides data that helps manage all aspects of the hotel, from finances to occupancy, significantly increasing operational efficiency.

The mobile app is another key feature that the owner Goran particularly values.

"For me, the most important thing is that I can check which rooms are occupied, the rates, and any restrictions directly from my phone, literally everything I need to know."

This flexibility allows him to oversee hotel operations even while on the move, while the front desk team uses the desktop version for daily tasks.

Front desk manager Bojan Brajković also emphasizes how easy Rentlio Pro makes onboarding new staff:

"Rentlio Pro is really simple for new employees onboarding. It gives us more time to focus on our guests, recommend dishes in the restaurant, or suggest local attractions, instead of manually entering data."

Speed, reliability, detailed analytics, flexibility, and easy onboarding have made Rentlio Pro an indispensable tool in daily hotel management. At Martis Forum Heritage Hotel & Residence, the team can now dedicate more attention to guests and service quality, which directly enhances the guest experience, future reviews, and overall satisfaction.