Litto Agency, Split, Split-Dalmatia County
Litto and Rentlio Plus Set New Standards in Property Management
The idea for Litto originated from the need to digitalize tourism services, focusing on offering tours, excursions, and unique guest experiences. Today, Litto manages a portfolio of over 70 properties, primarily in Split-Dalmatia County but also in other parts of Croatia. Their growth is primarily organic, with a focus on delivering high-quality service and fostering long-term client trust.
Rentlio Plus brought simplicity and clarity to our work. All the functionalities we need, from the channel manager to online check-in, are now at our fingertips. Rentlio Plus allows us to focus on what matters the most, the guest experience.
Iva Kegalj, CEO of Litto Agency
About the company
Litto is a modern agency successfully combining property management and the development of digital solutions for tourism. Headquartered in Split, Litto offers a wide range of services, from property management to website and app development. The agency is led by Iva Kegalj, who has extensive experience in tourism and property management.
Challenge
With a portfolio of over 70 properties, Litto Agency, like any other modern property management company, requires a reliable PMS and Channel Manager. Challenges such as overbookings, slow communication, and a decision-making process that isn't based on real-time data can pose significant risks to the agency's future operations.
To maintain high-quality services, efficient reservation and administrative management, and transparent, honest communication with property owners, Litto searched for a solution that was equally reliable and effective.
Solution
Litto first heard about Rentlio Plus, a modern PMS solution, in 2019. They recognized the system's intuitiveness and technical superiority, and the implementation of Rentlio Plus was a strategic decision aimed at supporting and improving their own processes.
Automation of guest check-ins, communication, and the ease of use of Rentlio Plus enable the company to dedicate more time to guests, personalize their experiences, and maintain the essential human touch, one of the company's core values.
"Today's guests seek accommodation with a story. Technology is key, but it's equally important that in certain situations, they are greeted by a real person, not a bot," explains Iva.
Results
Rentlio Plus proved to be a crucial partner in the digitalization of their business. Here are the key features that make a difference for Litto:
Always accurate synchronization of sales channels
With Rentlio Plus, all sales channels are synchronized within seconds. For Litto, a centralized system that eliminates manual entries and minimizes overbooking risk is essential. Iva highlights that Litto's clients also have access to Rentlio Plus, enabling them to monitor their accommodations in real time. Since the system is intuitive and easy to use, no extensive training is required for users on the PMS, Channel Manager, or Booking Engine. They can view the most important details, like occupancy and revenue, on a single screen in real time.
"All our communication and bookings are transparent. Clients can track their situation live through Rentlio Plus." Iva Kegalj, CEO, Litto Agency
Weekly time savings of 7 to 8 hours
Litto uses digital check-in to speed up guest registration while reducing administrative tasks. The ability to send self check-in links and quickly, accurately scan guest documents results in significant time savings for the whole team.
"Sending check-in links and scanning documents saves our employees time and offers guests a pleasant, hassle-free first experience upon arrival. Automation within the system saves our team up to 7-8 hours per week," Iva notes.
Flexible invoice management
As CEO, Iva appreciates that Rentlio Plus enables easy and flexible invoice management while ensuring full compliance with local regulations. During peak season, when handling numerous bookings, issuing invoices with just a few clicks reduces the team's operational burden.
Promptly adjustment of sales strategies
As a property management agency, daily monitoring of statistics is extremely important. Comparing results with previous periods, speed of property occupancy, and insights into sales channel performance help them adjust sales strategies to maximize occupancy and revenue for their clients.
With Rentlio Plus, Litto agency has set new standards in property management by offering guests a premium experience and landlords transparent, optimized processes. Rentlio Plus has proven to be the ideal solution for property managers like Litto who balance high technological standards with personalized service.
For more information about the system and its capabilities for property management agencies, contact our sales team today!
It supports centralized management across multiple locations, automates routine tasks, and improves coordination between on-site teams and back-office staff. From online check-in and guest communication to task distribution and integrations with external systems, Rentlio Plus offers practical tools that help grow your business while maintaining a high standard of service.
