About the Hotel

Manda Heritage Hotel is situated in a historic building from the 1920s in the heart of Zagreb, offering an authentic urban experience in 26 modernly equipped accommodations. The hotel employs 11 staff members and hosts 60 to 70 guests at peak season. With its prime location and exceptional service, it welcomes visitors from around the world.

"Our greatest advantage is the location, not just the location, but the monumental building from the 1920s. Respecting the tradition and history of the building, we preserved the spirit of that urban space, and although everything is new and modern, you can feel that city vibe." Domagoj Dujić, Manda Heritage Hotel co-owner

Challenge

Based on his previous positive experience with the Rentlio Pro platform in the short-term rental sector, Domagoj knew he would implement Rentlio in the newly opened hotel as well. Therefore, the usual and expected challenges in selecting a PMS system were not an issue. However, the timing of the hotel's opening, just a few months before the global pandemic and the devastating earthquake that struck Zagreb in March 2020 posed a significant challenge.

Solution

Domagoj has followed Rentlio's journey from the very beginning, and the quality of the platform has been the key reason he has used Rentlio for 7 years, both for his 30 apartments in downtown Zagreb and now in the Manda Heritage Hotel.

"Honestly, we didn't even consider other options," says Domagoj. Given his great satisfaction with the Rentlio platform, Domagoj highlights that all his friends and acquaintances have also switched to Rentlio on his recommendation, as they, too, seek a local platform of global quality. According to NPS measurements, Rentlio has a satisfaction and loyalty score of 75/100, placing it in the top-rated category based on user reviews.

Results

Although he is responsible for the strategic expansion at Manda Heritage Hotel, as a long-term Rentlio user, he is very familiar with the system. Without a Channel Manager, no one with more than one unit can work efficiently today. “If you have one to three units, you might still manage to enter everything manually, but a larger number of units and serious business is impossible without a quality Channel Manager like Rentlio’s,” emphasizes Domagoj.

Domagoj also highlights the ability to issue invoices directly from the calendar, manage the cash register to track cash receipts and expenses systematically, and the option of invoice fiscalization directly from Rentlio. These all contribute to simplifying daily financial tasks. For him as a co-owner, the functionality of statistics and reports that clearly display all key data, accessible with just a few clicks, is crucial for successful business operations and further growth and development planning of the hotel.

Domagoj utilizes the Housekeeping option in both the hotel and private apartments. The Housekeeping functionality significantly improves communication and coordination among the cleaning and maintenance teams. With this feature, everyone involved can easily track the status of the accommodation units, ensuring they are always ready for new guests.

One of the greatest advantages of Rentlio, according to Domagoj, is the incredibly fast check-in process. Quick registration on eVisitor (a centralised system whose primary purpose is to register guests to the Croatian Tourist Board) in just a few seconds saves a huge amount of time for reception staff, allowing them to focus more on the guest.

“It’s an invaluable saving. With 12,000 overnight stays annually, just imagine how much time is saved on all those check-ins. Absolutely every functionality within Rentlio is thoughtfully designed and helps our hotel’s business.”
Domagoj Dujić, Manda Heritage Hotel co-owner

Users like Domagoj are perfect examples of how applying Rentlio’s technological solutions can benefit different types of accommodation units. If you are an apartment or hotel owner looking for a new system that combines PMS, Channel Manager, and Booking Engine in one, contact us and schedule a meeting with our team, who will explain all the advantages of using modern cloud technology. We will be happy to answer all your questions and provide you with the necessary information to make the best decision for your property and maximize every future tourist season.