About the vacation rental

Sukha Vacation House is a holiday home located in the natural beauty of Međimurje. Owner Saša Vugrinec has a decade of experience in marketing and tourism, including work at famous Croatian Terme Sveti Martin. During the pandemic, he decided to repurpose his property for tourism, successfully managing all operations with Rentlio One. For cleaning and maintenance tasks Saša outsources local individuals.

The Challenge

Without the Rentlio One platform and the automation of key processes, the property owner would face challenges that would significantly limit his ability to deliver great service.

Administrative tasks, such as booking management, invoicing, and guest communication, would require much more time, leaving less room to focus on personalized guest experiences and service quality. In a highly competitive region, the lack of process optimization would make standing out difficult, while without Rentlio One, the risk of errors would be higher and operational efficiency lower. Rentlio One allows Saša to focus on what matters most, his guests satisfaction while creating unforgettable experiences.

The Solution

Implementing Rentlio One platform significantly enhanced operations at Sukha Vacation House. Automated processes reduced the time spent on administrative tasks, allowing Saša to focus on personalizing guest experiences and service quality. Centralized booking management ensured better organization, while the self check-in option simplified and sped up the check-in process by three times compared to manual data entry.

The mobile app provided additional flexibility, enabling business management on the go.

"I can imagine not using Rentlio, but I don't want to,"

Saša emphasizes, highlighting how Rentlio One provides everything he needs for successful property management.

The Results

From the start, Sukha Vacation House has benefited from Rentlio One, a platform enabling centralized and automated management. Saša highlights the following key advantages:

Self Check-In Option:

Guests can independently enter their details and automatically receive access codes for their keys, saving time for both the host and the guest. This, together with quick and secure document scanning and automatic guest registration within eVisitor, ensures the check-in process is three times faster than manual entry.

"The self check-in option is great. Previously, I spent a lot of time and effort collecting guest information, but now guests enter their details themselves and receive an access code, which saves me a lot of time."

Automated Email Communication:

The system automatically sends personalized messages to guests, ensuring timely and tailored communication.

"One benefit is definitely the automated email communication. I've set it so that two days before arrival, guests receive a reminder email, a welcome message upon arrival, and a thank-you email with a review request on departure day."

OTAs Synchronization:

Rentlio Channel Manager allows real-time price adjustments and booking synchronization, eliminating errors and double bookings.

"Since we use several rate plans, it's great that all changes can be made in the Rentlio One system. These are synchronized across sales channels within seconds, and the entire process is automated. Plus, thanks to the reliable Channel Manager, there's no fear of overbookings."

Mobile App

The Rentlio One mobile app lets Saša manage bookings on the go, providing complete flexibility and control over operations, no matter the location. Saša can check booking statuses, make updates, communicate with guests, and manage pricing and availability anytime.

Rentlio One has proven to be a crucial solution for optimizing Sukha Vacation House operations, helping Saša to stay competitive, enhance guest experiences, and streamline daily tasks.

Looking for a simple and modern solution to manage your vacation rental? Contact us! Our sales team is ready to answer your questions and present you Rentlio One benefits.