About the Property

Villas & SPA Dubrovnik offers a wide range of services, including luxury villa rentals, spa treatments, a private chef, guided tours, and personalized concierge services. All villas are fully equipped with modern furnishings and amenities, offering a unique view of the Croatian coastline. The spa center combines traditional and contemporary treatments for ultimate relaxation. With their personalized services, guests can enjoy the beauty and luxury of one of Croatia’s most stunning cities, Dubrovnik.

The Challenge

Igor Katavić, former Director of Hotel More, was looking for a modern solution for his Villas & SPA Dubrovnik properties; one that would combine a Property Management System with a Channel Manager. His goal was to find a single tool to optimize the management of three villas.

Although he explored other systems, Igor ultimately chose the Rentlio One platform, which provided everything he needed, including:

• Fast and accurate calendar, rate, and restriction synchronization
• A reliable and high-quality Channel Manager
• Easy invoicing and fiscalization
• A mobile app for greater flexibility and on-the-go villa management
• The ability to implement a Booking Engine to increase direct reservations

The Solution

Rentlio One proved to be the right solution for Villas & SPA Dubrovnik thanks to its ability to bring together all the key features needed to manage a hospitality business in one place. The integration of the PMS, Channel Manager, and Booking Engine enabled seamless reservation and sales channel management across all three villas.

The mobile app allows Igor to manage the properties on the go, crucial for maintaining flexibility, while the Booking Engine not only delivered on functionality but also exceeded expectations visually, offering a professional and attractive presentation of the properties and enabling a smooth, direct booking experience for guests.

The Results

• 100% accurate and timely reservation synchronization across all sales channels ensures instant and automatic data input into the system, eliminating the need for manual entry and reducing the risk of errors and overbookings.
• Check-in time was reduced by 50%, allowing the Villas & SPA Dubrovnik team to dedicate more time to personalizing the guest experience and more upselling opportunities for additional services.
• Business process automation significantly reduced administrative workload, and the mobile app gave Igor full flexibility to manage operations anytime and anywhere.
• The system’sintuitive interface ensures quick and easy onboarding for all partners involved. For example, even their external accountant was granted direct system access with limited permissions, saving time previously spent collecting and exchanging data.
• The Booking Engine’s excellent design and user experience led to an increase in direct bookings and reduced reliance on OTAs.
• Financial digitalization simplified invoice creation and ensured full compliance with tax regulations.

All of these results have enabled Igor Katavić and his team to focus on enhancing guest service and experience.

If you're managing multiple apartments and want to optimize your operations, save time on repetitive tasks, and increase your profit, get in touch with our sales team. We’ll be happy to show you how Rentlio One can help you achieve your best season yet.